Privacy Policy

Effective date: August 2020

Koala Impala ("us", "we", or "our") operates the https://koalaimpala.co.za/ website (the "Service"). Contact us on hello@koalaimpala.com

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, and the choices you have associated with that data. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://koalaimpala.co.za/

1. Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you. We will always inform you of the purpose for which your personal information is collected and processed.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This information is collected and processed only for specific, explicit, and legitimate purposes related to the provision of our services, such as fulfilling your repair requests, providing customer support, and sending you relevant updates. Personally identifiable information may include, but is not limited to:

• Email address (for communication regarding your service requests and updates)
• First name and last name (for identification and personalization of service)
• Phone number (for direct communication regarding your service requests)
• Address, State, Province, ZIP/Postal code, City (for service delivery and logistical purposes)

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This data is collected to analyze and improve the performance and usability of our Service.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

We use the following types of cookies:

• Session Cookies: Used to operate our Service.
• Preference Cookies: Used to remember your preferences and various settings.
• Security Cookies: Used for security purposes.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We will obtain your explicit consent for the use of non-essential cookies through a clear consent mechanism on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. Use of Data

Koala Impala uses the collected data for various purposes, always in accordance with POPIA principles:

• To provide and maintain our Service.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer care and support.
• To provide analysis or valuable information so that we can improve the Service.
• To monitor the usage of the Service.
• To detect, prevent, and address technical issues.
• To comply with legal obligations.

3. Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will only transfer your personal data to third parties in foreign countries if:

• The recipient is subject to a law, binding corporate rules, or a binding agreement that provides an adequate level of protection similar to POPIA.
• You have consented to the transfer.
• The transfer is necessary for the performance or conclusion of a contract with you or in your interest.
• The transfer is for your benefit, and it is not reasonably practicable to obtain your consent, and if it were, you would likely give it.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer, provided the conditions above are met.

Koala Impala will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and POPIA. We will ensure that any transfer of your Personal Data to an organization or a country outside South Africa has adequate controls in place, including the security of your data and other personal information.

4. Disclosure Of Data

Legal Requirements

Koala Impala may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Koala Impala.
• Prevent or investigate possible wrongdoing in connection with the Service.
• Protect the personal safety of users of the Service or the public.
• Protect against legal liability.

5. Security Of Data

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, but are not limited to, data encryption, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your Personal Data, we acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and the Information Regulator as soon as reasonably possible, in accordance with POPIA requirements. This notification will include a description of the consequences of the security breach, the measures we will take to address the compromise, and how we plan to mitigate such an offense from occurring again.

6. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics

  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

  You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

7. Your Rights Under POPIA (Data Subject Rights)

As a data subject, you have the following rights regarding your personal information under POPIA:

• Right to be notified: You have the right to be notified that your personal information is being collected, and of any security compromises affecting your personal information.
• Right to access: You have the right to request access to your personal information held by us.
• Right to rectification: You have the right to request the correction of inaccurate, irrelevant, excessive, or misleading personal information.
• Right to erasure/destruction: You have the right to request the destruction or deletion of your personal information that is no longer authorized to be retained.
• Right to object: You have the right to object to the processing of your personal information on reasonable grounds relating to your particular situation, unless legislation provides for such processing.
• Right to object to direct marketing: You have the right to object to the processing of your personal information for purposes of direct marketing by means of unsolicited electronic communications.
• Right to complain: You have the right to lodge a complaint with the Information Regulator regarding an alleged infringement of the protection of your personal information.
• Right to judicial redress: You have the right to institute civil proceedings regarding an alleged infringement of the protection of your personal information.

To exercise any of these rights, please contact us at hello@koalaimpala.com.

8. Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. We process personal information of children only with the prior consent of a competent person (e.g., a parent or guardian) or as otherwise permitted by POPIA.

10. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. For significant changes that may impact your rights or the way we process your personal information, we will seek your re-consent where required by law.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.